About the Role
As the concierge front desk at Personal Health MD, you are the first point of greetings and energy of the practice. Ideally, you are a dynamic, outgoing, and respectful individual who thrives in energetic conversation with patients/clientele. You are also ideally a detail-oriented and creative thinker who can problem solve on the spot. Sometimes, different urgent care appointments will need to come in to see their physician, you would ideally be able to navigate these changes with grace, while making all patients in our spaces feel welcomed and unrushed.
We want our front desk area and waiting room to be a place of relaxation from the busy Back Bay streets. Their visit with their physician should be logistically smooth and unrushed, as their care is of our utmost responsibility.
There will be low volume high touch communication between the Doctors, Member Patients, and the Staff Team in a leading concierge medical practice in Back Bay. The Front Desk Concierge is the ‘first impression’ a member patient has of PHMD.
You will provide in-office administrative support to the Medical Director and Practice Manager as well as the front desk patient interface for incoming and established patients with a creative eye towards optimizing the Members experience. You are an integral part of their care. This role combines member patient communication including first greetings; relaying crucial information with precision and empathy; maintaining records; taking notes at meetings; and projects as required or desired.
Candidate Requirements
- Excellent written, verbal, and interpersonal skills
- Empathic with high emotional intelligence and life experience
- Strong attention to detail and excellent organizational skills.
- The ability to multi-task and problem solve on the spot
- Engaging and intelligent phone etiquette demeanor
- Microsoft applications proficiency required
- Follow medical privacy HIPPA compliance guidelines
- Other administrative tasks and projects as needed, or wanted
Daily Responsibilities
- Greeting patients
- Managing front area and waiting area logistics
- Opening the practice
- Checking demographics and insurance
- Special projects – Marketing, Branding, Growth, Demographics Analysis
- Sending check-in, physicals emails to patients
Other Ideal Traits You Possess
- Trustworthy, and a willingness to “fall on your sword”
- Ability to work independently
- Punctual
- Outgoing and communicative
- Respectful
- Caring and welcoming
- Can-do attitude, a team-player
Work Setting and Schedule
- In-person, at our Back Bay practice.
- Full time, Monday-Friday
- Office Hours: 7:30am- 3:30pm (1/2 hr. dedicated lunchtime)
Compensation
- Competitive salary based on applicable experience.
Ability to Commute/Relocate
- Boston, MA 02116: Reliably commute or planning to relocate before starting work (Preferred)
This role offers ample opportunity for growth, innovation, and meaningful contribution, allowing ambitious individuals to take on projects and expand their impact while advancing the mission of the practice under the leadership of the Practice Manager and Medical Director. We are a small practice who care about our staff and physicians deeply.
